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Top Digital Transformation Trends To Watch Out For In 2020

Top Digital Transformation Trends To Watch Out For In 2020

Digital transformation or DX refers to the process of “going paperless.” It is the shifting or transforming of old and traditional business processes into new, innovative ones so as to allow growth and development within the entire organization. More than anything, many businesses today also push digital transformation forward as a way of improving user and customer experience.

DC Digital Transformation is an organization that aims to help businesses in transforming operations and processes by providing local, regional, and global expertise on technology and industry trends. IDC DX believes that if companies all over the world adapt to today’s changing environment, it could then improve its overall and day-to-day business operation and accelerate customer experience.


Over the last few years, digital transformation continues to be recognized amongst many organizations. In fact, there have been quite repetitive discussions about what could be the next years’ digital transformation trends. For some reason, these trends keep on coming back up on the table, and it always seems like nothing new is about to happen. But, 2020 can and will significantly put a stop to all these redundancies. As we reach the end of 2019, don’t you think it’s about time to talk about next year’s trends to allow organizations to think things through and shift from old trends into new ones? With that, here’s a list of the top digital transformation trends to watch out for in 2020:

5G Network Taking Over

5G or 5th generation refers to the fifth generation of cellular network technology that promises an even faster mobile data speed that could potentially outstrip some of the quickest home broadband networks presently available in the market.

According to experts, 2020 will surely be the year of 5G. Well-known telecommunications companies today like Nokia, Huawei, Verizon, and Qualcomm are making sure that global 5G deployments stay on pace. With an average speed of about 100 gigabits per second, 5G is said to be 100 times faster and functional as compared to 4G. As a result, so much of today’s companies can get a faster mobile network connection and still be able to work on tasks even with the absence of a desktop computer. 5G is set to change the way humans connect, and it’s also set to improve work efficiency, productivity, and reduce time wasted on repetitive tasks.

Analytics: The New Competitive Advantage

Organizations who still do not have analytics integrated into their business processes in 2020 probably wouldn’t be in the business industry in 2021. There’s just so much customer data to be gathered and collected, processed, and then later on turned into insights as a way of improving company strategies and remaining competitive in the market. Flying blind and sticking with past methods on “tracking” your customer and company data are no longer viable and acceptable options. In today’s modern and digitized world, you have to prove that you can make the cut by adapting to today’s most recent changes and adopting technology into your daily business processes. Analytics tools are significant assets in every business today as they can identify problems, opportunities, and solutions.

Today, every major company has already figured out how the future of success is in data--more importantly, its real-time processing--and with that, regardless of what industry you belong to, analytics is and will still be an essential tool to climb the ladder of success. Are you willing to risk your business by not entirely depending more into analytics in the coming year?

The Future of AI

Artificial Intelligence or AI is intelligence demonstrated by machines, sometimes referred to as “machine learning.” It is when the natural intelligence displayed by humans are learned or adopted by robots, machines, systems, or softwares to help increase work productivity and time efficiency.

If you’re about to invest in analytics, you might also want to invest in AI to allow quick and seamless navigation. With AIs, companies can guarantee a more personalized and improved user and customer experience. More than anything, AIs also help minimize or completely eliminate downtimes as there is no need for customers to wait for feedback from customer service agents. AIs can straight up attend to customer inquiries and concerns without having to interrupt humans working on much more important things that probably need critical thinking. A few concrete examples of AI include Alexa, Siri, and Google. Some more general models are chatbots, marketing automation, predictive content management, mentioned personalization, and so much more.

Blockchain Moving Beyond Cryptocurrency

As you all know, blockchain comes from two words: “block,” which refers to relevant digital information, and “chain,” which relates to that of a public cloud or database. Blockchains store a bunch of information about past transactions and operations, cause of action, and how its identity differs from that of all other blockchains within a public database. To put it simply, once a block stores new data, then it automatically adds up to the blockchain.

In 2020, blockchain is moving from mere cryptocurrency (which initially started in Bitcoin) to an even more meaningful service or system providing platforms for food safety, real estate property and assets management, intellectual property handling, and so much more. Experts believe that the year 2020 will definitely be the rise of blockchain technology.

The Rise of Voice and Conversational UIs

Experts believe that 2020 will also be the year of user interfaces or UIs integrating with voice and conversation. According to research, 40% of all Google searches are made through voice, and that same amount applies to so many people planning to buy smart speakers. With that, it’s an important aspect to take note of that the growth and maturity of voice assistance usage and its supporting hardware will both be useful for marketing and operational purposes.

And besides, who wouldn’t want a voice and conversation-friendly UI?

Wrapping Up

While former technologies and trends clearly serve their purpose in making human lives and business operations a lot easier, I certainly believe that these emerging trends in the coming year will also dominate the different digital transformation discussion boards, summits, and industries. It’s going to be a new year--a new decade, perhaps--so might as well go out of our comfort zones and try something new (unless of course, it doesn’t suit the needs of your business, but I highly doubt it). If you’re currently looking for a “cheat sheet” of all the latest trends coming in 2020, then you’re lucky you’ve come across this article.

Author’s Bio:

Edwin Deponte is a motivational writer who is also passionate about Social Marketing. He believes in others’ abilities and tends to bring out people’s hidden potentials through his words of inspirations and motivational articles.