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Digital Transformation Trends That  Made Waves This 2019

Digital Transformation Trends That Made Waves This 2019

Digital transformation or DX refers to the integration of digital technology into areas of businesses for more manageable business processes and in order to help boost customer experience.
Digital transformation helps in fundamentally changing an organisation’s way of operating and delivering [good] value to customers. On top of all that, digital transformation is also recognized as a cultural change, which can potentially challenge and improve status quo, explore and experiment in various business processes and strategies, and be able to bounce back from failure.

Digital transformation case studies all over the world can pinpoint the ins and outs of digital transformation as well as trends that make embracing the digital era even more bearable and worth it. In turn, here’s a list of digital transformation trends that made waves this 2019, in case you need a recap or you need some catching up to do:

Smarter Business Systems Through Artificial Intelligence (AI)

Artificial Intelligence (AI) refers to a machine or a bot that demonstrates intelligence as if it were actual human intelligence. Regularly, AIs adapt to the current social environment and learn from it over time.

Today, and in 2019, lots of companies have started integrating AIs into their business systems to improve customer service delivery and customer experience. Before, customer service agents were required to go through endless accounts of customer complaints, concerns, queries, and feedback. However, with the help of AIs, customer service agents can now focus on other things that are deemed more important and need added critical thinking. On the other hand, customers need not worry about unread concerns and feedbacks since AIs can immediately respond and look for ways or solutions for their problems; hence, little to no downtime is required or expected at all. This year, AI technologies have definitely helped a lot in boosting business success.

Booming Multi-Cloud System

At the beginning of this year, a survey conducted by RightScale showed that 84% of enterprises around the world have already started adopting the multi-cloud strategy. A multi-cloud strategy or environment is an extensive compilation and distribution of cloud assets, software, and applications across multiple cloud environments. This system aims to eliminate most organisations’ reliance on a single cloud service provider.

Although data protection is something multi-cloud systems do not provide, many big companies this year have relied on such systems more than any other available provider in the market. This is primarily because of how cost-efficient it is. You must know by now how costly it is to integrate several systems (public, private, or hybrid) into your business. With multi-cloud networks, you rest assured that you’ll be paying less for the same (or even better) quality and performance. In fact, in the years to come, this specific cloud provider will begin overtaking IT spending, optimising tasks, and a lot more to watch out for

Blockchain Continues to Advance

Most businesses think of blockchain as a mere software or system to create digital currency such as bitcoin. While this is true, that’s not really all to it. In fact, blockchain as a means to produce digital currency is only a scratch right on the surface of its capabilities.

Blockchain solutions, aside from digital currency, have also been used in achieving better operational activities. This is through automation of business processes and digitising records. Who says that blockchains can only store digital currency in the first place Blockchains are useful digital tools to record all your business processes and use this information to enhance operations, security, and other opportunities for tracking and obtaining both physical and digital assets.

Augmented and Virtual Reality

ARs and VRs continue to stay on the list of digital transformation trends almost every year. Frankly, most people have love-hate relationships with these two. Sometimes, ARs and VRs show potential unlike any other digital transformation tool out there. However, sometimes, these two can also get pretty mainstream; hence, its unstable placement in the yearly chart. 

But going back, ARs and VRs continue to be the talk of the town as more people and companies nowadays value convenience too much. With ARs and VRs, you can imagine  the unimaginable and make things happen despite your [physical] absence. The opportunity to enhance customer experience and create more excellent value without a lot of [actual, physical] investments is definitely something worth getting giddy about.

Wrapping Up

Aside from those mentioned above, there are a lot more digital transformation trends that made waves this 2019. More importantly, these trends may possibly be carried out and used until the year 2020 because of their efficiency. How about you? Which DX 2019 trends worked best for you and which ones do you plan to utilize come year 2020?

About the Author

 Edwin Deponte is a motivational writer who is also passionate
 about Social Marketing. He believes in others’ abilities and tends
 to bring out people’s hidden potentials through his words
 of inspirations and motivational articles.