Job Detail

Senior Delivery Manager Colombus

Location: USA > United States > Columbus
Work Type: Full Time

Our client is a European FinTech unicorn, global provider of payment solutions and aims to offer their merchants and consumers the best payment and checkout experience. They are one of Europe’s fastest growing companies serving almost 100.000 merchants worldwide and on a mission to disrupt the financial services industry. Backed by some of the world’s most well-known investors, having double digit year on year growth figures and working with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.

They are currently growing their delivery teams who play an important role during and after closing agreements with their merchants, to enable them using their products as soon after signing as possible.

What you will do

You will join their US leadership team and will be responsible for a team of delivery managers who lead their merchants’ smooth experience while they implement our client’s products and solutions, ensuring high quality integrations. Working closely with our client’s merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on our client’s products.

 

Responsibilities:

  • Be in contact with merchants via phone, video call or email as well as on site during workshops and demos
  • Given the variety in complexity and size of those projects you will adjust your approach dependent on how many integrating parties or internal stakeholders are involved
  • Act as an interface between involved parties and steer them to completion, while eliminating friction as an external project manager
  • Provide merchants with profound knowledge about the products and best practices to ensure optimal end customer experience
  • Assist merchants with technical integrations.
  • Provide feedback to product & engineering teams, with whom you will discuss needs and requirements.
  • Manage a team of 7-10

 

Requirements:

  • Desired experience and understanding of XML, HTML, REST API
  • Familiarity with e-commerce shop systems or payment systems
  • Have worked in either pre-sales, technical integration, technical project management
  • Passionate about inspiring people and leadership
  • Excellent ability to listen and communicate with different audiences
  • Ability to handle client’s situations in a confident yet humble way based on facts
  • An eye for details to easily structure bigger projects into deliverables
  • Genuine curiosity and good technical understanding
  • Passion for solving problems
Reference Number: 9748
Contact Details:rogier@teampcn.com
Profession:  Merchant Services > IT
Company:Payments and Cards Network

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