Job Detail

Customer Solution Engineer

Location: Western Europe > The Netherlands > Amsterdam
Work Type: Full Time
For one of the worlds fastest growing SaaS platforms, we are looking for a Costumer Solution Engineer. 
Do you have a technical background and are you fluent in German or French? Do you like being in direct contact with the costumer and help to build a valuable support system? Then we are looking for you.
 
They serve clients as: BMW, AB Inbev, Calendly, Fujitsu and Freshworks
 
Key responsebilities
 
● You will be responsible for understanding, managing and resolving customer reported issues
and deliver above-and-beyond consultative support.
 
● Escalate issues if necessary and work closely with our engineering team to resolve those
issues.
 
● Provide customer feedback to the product management team and help them in discovering
insights for the product roadmap.
 
● Assist our sales stalwarts in converting prospects to customers.
 
● Constantly work towards streamlining the support process by analyzing support requests
and publishing solutions as blog posts, forums and FAQs.
 
● Cultivate and sustain an in-depth knowledge of Chargebee’s products and services.
 
● Stay active in support forums and discussions. Welcome customers, encourage participation
and gradually build a valuable support community.
 
 
Requirements
 
● Native proficiency in German or French. Fluency in English is also required.
 
● Had the privilege of serving customers for 3-5 Years (direct customer support experience).
 
● Good understanding of programming and APIs.
 
● A degree in Computer Science or a related technical field.
 
● Ability to work with developers. Interacting with technical experts and developers (both
internally and externally), as well as debugging and troubleshooting will be part of your
everyday work.
 
● Ability to empathize and foster genuine care, a knack of creating memorable experiences for
customers, one solution at a time.
 
● A sincere, humble and steady dedication to solve problems.
 
● An anti-OK approach. Instead, you focus on exceeding expectations and delivering experiences that breed customer loyalty.
 
● Ability to manage your time and energy, in order to respond to queries promptly and
effectively.
 
● A will to work with a flexible schedule that includes weekends and holidays, as we support
customers across different time zones.
 
● A craving for working in a challenging, fast-paced and constantly evolving work environment.
 
 
 
Reference Number: 8090
Contact Details:Toby@teampcn.com
Profession:  IT > Customer Service
Company:Payments and Cards Network

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