Job Detail

Start-Up Digital Bank Operations Manager

Location: USA > United States > New York City
Work Type: Full Time

Our client, a digital challenger bank, is poised to revolutionize traditional consumer banking. They are seeking an Operations Manager with strong experience in personal/retail banking who believes in the power of the digital transformation and product innovation to take ownership of the daily money movement processes for the rapidly growing customer base. 


In true start-up spirit, this individual will need to roll up their sleeves and be in the weeds as the company gains momentum and grows, but the vision is for this leader to ultimately do what leaders do best: grow, build, and empower a team of operations professionals. 


This role will be located in Manhattan, NYC (post Covid). 



  • Manage the daily money movement processes with oversight of ACH and wire processing
  • Reconciliation of settlements with payment processors, Visa and partner Bank
  • Handling ACH return codes, check returns and negative balances
  • Completing the exception processing for ACH.
  • Engaging with our Remote Deposit Check Capture vendor to address all operational matters
  • Collaborate with the Risk & Fraud team to manage operational risk in compliance with OCC guidelines, NACHA ACH rules and those payment system risks required by the Federal Reserve which include daylight overdraft balances, reserve requirements and suspicious ACH and check transactions.
  • Manage internal and external controls for payment processes, escalate and resolve payment issues while keeping management in the loop.
  • Implement payment processes/procedures to improve/enhance customer service and enhance money movement
  • Partner and collaborate with Finance Team and Risk and Payment Processor to ensure transactions are reconciled correctly to bank statements before they are posted to our GL
  • Reports to the Head of Banking Operations


  • Experienced Operations professional in retail/consumer/personal banking 
  • Strong understanding of ACH and Fed wire payment processes, ACH formats, Debit Card products
  • Experience with Federal Reserve products and services.
  • Active AAP (Accredited ACH Professional) and/or APRP (Accredited Payments Risk Professional) certification is required.
  • Knowledge of the U.S. Payment system, ACH and wire clearing processes and understand best practices for risk mitigation.
  • Knowledge of payment platforms (Zelle, Cash App., Venmo, etc.)
  • Analytical and problem-solving skills
  • College degree preferred
  • 5+ years financial operations experience
  • 3+ years of management experience
  • Digital Bank
  • Operations
Reference Number: 10137
Profession:  Financial Services > Operations
Company:Payments and Cards Network

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