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Our client is a fintech that offers a digital money platform that manages bank direct payments. To continue to successfully manage and support their clients, they are now looking to expand their team within Europe.
As a Technical Account Manager, you will work closely with various stakeholders to support and manage the technical integrations of key accounts onto the platform. If you have a technical understanding with commercial experience of handling communication with various stakeholders, this is your opportunity.
The role can be based in Krakow, London, Vienna or Amsterdam and willingness to travel is a requirement for this role, depending on circumstances. Essentially, this role is about dealing with merchants, talking them through documentation and handling 1st line support on implementation with clients and (if possible) on-site.
Provide 1st level support for clients on the provided solution
Be the point of contact for merchants throughout the whole implementation project and connect them with internal stakeholders to ensure the best possible merchant and shopper experience
Provide troubleshooting and technical help via web-based tools and email
Support sales with new business opportunities by advising prospect clients about the added value of the product
Contribute to the feedback loop by providing evaluations and feedback from clients to product owners and management.
Min. 3+ years of experience in a technical support or implementation role
Familiar with monitoring and logging tools as well as troubleshooting
Highly professional approach and great communication skills
Solid experience in problem analysis and resolution of software problems
Experience in software and web development is a plus
Relevant university degree in a technical field
Full professional proficiency in spoken and written in English