Product Manager Cards

Reference:

VAC-61

Sector:

eCommerce, Financial Services, Fin-Tech, Mobile, Payment Service Providers (PSP), Payments, Retail

Salary:

Competitive

Town/City:

Amsterdam

Contract Type:

Full Time

Talk to us

Rogier Rouppe van der Voort, Commercial Director
+31 203 030 257
(0830-1830)

About the Client

Our client is a global player in the Payments space, servicing the eCommerce and Merchants side of the industry.

About the Job

The Product Manager is responsible for both product planning and product marketing and ensures that these support the execution of the company’s overall strategy and goals. This includes managing the product throughout the product life-cycle, gathering and prioritizing product- and customer requirements in close coordination and alignment with the Strategy & Innovation Manager. By working closely together with development & partners the Product Manager is responsible to deliver successful products.

The role also includes working with sales, marketing and support to ensure top & bottom line and customer satisfaction goals are met. The Product Manager will serve as internal and external evangelist for the client's product range, occasionally visiting customers to support sales with key customers.

Responsibilities

Develop, Manage & Market the client's card products and services in close cooperation with the Senior Product Manager, Cards. Key areas that the successful applicant will support include the following:

  • CNP Credit and Debit card processing
  • 3D Secure
  • Recurring & ‘Card on file’ functionality
  • Account Updater
  • Scheme acquiring and regional acquirers

Objectives

  • Increase top and bottom line of our client
  • Strengthen Product & Services portfolio to meet market demands
  • Be a thought leader in the CNP market
  • Provide the client's sales organization with the right knowledge and collateral
  • Ensure compliancy with Card Scheme Rules

Tasks

  • Managing the entire product line life cycle from planning to activities
  • Deliver Product Requirement documents with prioritized features and corresponding justification
  • Provides technical and commercial expertise, trains and motivates cross regional sales force on product to ensure best practices are shared across the regions
  • Develop functional and commercial documentation on products as well as, sales collaterals, marketing and communication strategy
  • Take part in lead- and strategic customer engagements, including traveling to customer sites in support of sales initiatives to be able to deconstruct and solve problems, to investigate drivers and figure out ‘why’ things happen 
  • Develop hands-on, in-depth knowledge of products and maintain technical analysis of competitive strengths and weaknesses by setting metrics across a number of areas to understand merchant acquisition, on-boarding, drop-off, engagement, activity and behavior
  • Participate in UAT of new products and features
  • Document and report problems and recommend solutions/improvements to program managers
  • Document answers to customer technical and commercial questions that cannot be answered by sales staff or merchant services using existing documentationInitiate, analyze, prioritize and approve changes to existing products
  • Assist in the prioritization of bugs/issue resolution and ensure necessary documentation is updated
  • Monitoring of product performance and merchant industry specific standards
  • Provide 1st line support to internal/operational departments as well as product functional training
  • Be very financially numerate- be able to understand and interpret data; build and develop solid product dashboards and benchmarking, make decisions and drive action where limited data may be available

About You

  • Vast and up to date knowledge on acquiring and card scheme operating regulations; including market applicability and cross regional by laws
  • Able to work in a small team environment and therefore get things done with more limited resources than they may have had access to in bigger institutions
  • Eager to learn, pro-active, contribute and share knowledge
  • Able to manage multiple projects simultaneously and are comfortable working in a fast-paced environment
  • Able to thrive in an environment of continuous change and complexity
  • Able to drive quality insights and deliver high impact projects
  • Creative and Flexible with a “Can do” attitude, team player, fun, energetic personality, works well under pressure
  • Customer and result oriented
  • Excellent written and verbal communication skills
  • High sense of responsibility and a self starter
  • Proven ability to influence cross-functional teams without formal authority
  • Blend of business and technical savvy
  • Well-organized and accurate
  • Excellent presenting skills, able to communicate product, business, technical information with enthusiasm and optimism
  • Ability to work independently
  • 5+ years experience working for an acquirer or card scheme
  • 7+ years experience as a Product Manager or similar role
  • Experience in Project leadership is desirable
  • Demonstrated success defining and launching excellent products
  • Fluency in English, written and spoken command of other languages are a plus
  • Experience in a complex sales environment or service related business is a must
  • Technical background preferred, with a focus on Internet technology
  • Willing and able to travel internationally
  • Relocation to the Netherlands a must

Talk to us

Rogier Rouppe van der Voort, Commercial Director
+31 203 030 257
(0830-1830)