Ops Team Leader, Global Omnichannel Payments Processor

Reference:

VAC-517

Sector:

Acquirers, Fin-Tech, Merchant Services, Payments

Salary:

Competitive

Town/City:

Atlanta

Contract Type:

Full Time

Talk to us

Lewis Howard, Managing Director USA
+1 404 585 4237
(0830 - 1830)

As an Operations Team Leader, you will be a key member of the Operations team, responsible for developing and executing an Operations strategy that advances our mission to offer our merchants seamless and engaged services.

What you'll do:

  • Develop Operations strategic plan to support growth & retention amongst our large customer base
  • Manage execution of plans to grow, engage, and retain our merchants across verticals and territories
  • Own core Operations KPIs and drive continuous improvement
  • Conduct data analysis, market research and user research to identify opportunities. Test hypotheses quickly and dive deep into understanding the root cause of changes in our performance
  • Work closely with Product and Engineering teams to implement changes throughout our technology stack
  • Drive changes in process, policy and product to ensure high satisfaction levels for all users
  • Generally, be a nimble problem-solver who can adapt to an ever-changing marketplace

What we're looking for: 

  • Comprehensive Payments Processing& Merchant Acquiring knowledge
  • 4-6 years of professional experience managing projects and teams
  • Bachelor’s degree, preferably with a focus in an analytical field
  • Exceptional quantitative skills and aptitude; Proficiency with Excel and familiarity with databases and SQL
  • Strong communication skills and attention to detail; Will require ability to create documents and present information to Senior Leadership in US, Europe & Asia
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • A passion for marketplaces, the sharing economy, and/or the on-demand services space

 

Are you interested? Please contact the Recruiter responsible for making this hire!

lewis@teampcn.com

Tel.: 404.585.4237

Talk to us

Lewis Howard, Managing Director USA
+1 404 585 4237
(0830 - 1830)