Head of Operations




Financial Services, Payments


€70,000 Per Annum



Contract Type:

Full Time

Talk to us

Jordan Lawrence, CEO
+31 203 030 257
(0830 - 1830)


Our client is a financial institution licensed and operating from Malta. It offers a variety of payment solutions and e-money products and services.

If you would like to form part of their young vibrant professional team, if you are smart, eloquent, desirous of showing passion for what you do and wish to work in an environment that rewards competence, then we would like to hear from you.


  • The Head of Operations is key in bringing together and delivering Business, by working closely with Accounting and Finance, Sales, Internal Controls and other Support Services.
  • The Head of Operations is directly responsible for the overall management of the operation and support of senior management, from an operational aspect;

Reporting directly to the CEO, the Head of Operations is responsible for the following:

a) Managing and overseeing the day-to-day operations and for gaining in depth knowledge of the processes in a prescribed regulatory environment, also across multiple jurisdictions;

b) Drafting, implementing and overseeing procedures and processes in our client's business lines;

c) Challenging and seeking opportunities to increase efficiencies;

d) Being responsible for the adequate opening, delivery and maintenance of our client's business lines to the customer (B2B, B2C, B2X);

e) Ensuring that the customer experience is and remains consistent, integral and satisfactory throughout the relationship;

f) Being responsible for the adequate management of operational risks, including also fraud risks and IT-related risks;

g) Managing staff in Operations, delegating work and overseeing performance;

h) Reporting on the performance of the Operations to Senior Management/the Board on a regular basis and as may be required;

i) Drafting forecasts and maintaining applicable budgets;

j) Providing the necessary support to other Departments/Units; and

k) Other tasks assigned by Senior Management.


  • A person who is able, capable and willing to “Do” and “Decide”
  • A person who is proactive, not reactive
  • A good team player, capable of leading motivating and in a fast-paced environment maintaining accuracy and quality
  • Ability to take ownership of tasks
  • Ability to build relationships effectively, both in the immediate team and wider business.
  • Be computer literate and experienced in the use of MS Office
  • Excellent Communication and Organisational Skills, with the ability to deal efficiently with different internal departments and external counterparts
  • Excellent project management
  • Fluent in (writing and speaking) English and any other European Language (ideally Maltese)
  • Presentation and Reporting skills

A First and/or Postgraduate Degree in one or more of the following: Banking, Finance, Commerce, Management or associated subject; from a licenced and recognised Educational institute.


The candidate should have been working in a management role in FinServ or FinTech (in the EU/EEA), for at least the past five (5) consecutive years.

The following shall be considered to be an asset:

  • Already being in possession of a valid PQ with MFSA
  • Proven work experience in the Payment Services sector (collecting PSP, acquirers)
  • Experience with New Payment Methods, Virtual Currencies and /or similar products
  • Experience in I.T. programming and/or security


  • Confident, motivated and self-sufficient.
  • Flexible and comfortable with a broad variety of duties.
  • Genuine and loyal person.
  • Proactive, emotionally intelligent individual with great people skills and keen eye for detail.
  • Strong values combined with a readiness to challenge convention.

Talk to us

Jordan Lawrence, CEO
+31 203 030 257
(0830 - 1830)