Fraud Manager/Fraud Consultant




eCommerce, Payment Service Providers (PSP), Payments, Risk/Fraud





Contract Type:

Full Time

Talk to us

Charles Guinet, VP Global Consulting
+31 203 030 257
(0830 - 1830)

About the Client

Our client is a leading omni-channel PSP - that focuses on the complexity of local and cross - border eCommerce.

About the Job

Fraud, Fraud, Fraud …  People that fight fraud are key to the payments industry. Saving hundreds, thousand and millions for the eCommerce space! Many PSP’s are beginning to seek professionals who have an in-depth knowledge of fraud management in the eCommerce industry. These expertise are required to help maximise the revenue of existing and potential clients. Small to Medium sized merchants will be the key focus here. And experience in / with eCommerce is a must.

This role can be described as a Fraud Manager or Fraud consultant. Call it what you will - a strong analytical approach and passion for fighting fraud is a must. And a clear concise personality is desired.


  • Implement effective fraud management strategies to mitigate fraud while ensuring an appropriate balance for our clients between risk, costs and checkout conversion
  • Continuous development of fraud management tools and strategies that benefit our clients and partners
  • Analyse transaction data to build risk segmentation, mitigation strategies and best practices
  • Stay abreast of the latest payment fraud trends and patterns in the ecommerce industry
  • Providing guidance to key customers and partners (potential) by clearly understanding their needs and requirements, and defining the most appropriate fraud management solution for them
  • Presenting and explaining the fraud management solutions to (potential) clients and partners
  • Providing training on our Fraud detection solution to the customers and internal staff
  • Monitoring the performance of our clients and partners in order to proactively advise enhancements to boost their conversion and/or minimize their fraud ratio
  • Training our clients and staff on our fraud management solution
  • Being part of our bid management team to assist in Request for Proposals (RFPs)

About You

  • Bachelor or Master degree
  • 3-5 years of relevant experience in payments fraud in a card-not-present environment
  • Fluent in English, any other language (Dutch, French, German or another European language) is considered an asset
  • Experience in a client facing role
  • Excellent teaching skills with a focus on customer needs
  • Combining a high level of commercial awareness and technical competencies
  • Presentational skills
  • Accurate, analytic and inquisitive
  • Excellent written and verbal communication skills
  • Respond effectively to changing circumstances
  • A solution-based mindset focusing on problem solving
  • The ability to implement highly effective solutions with a sense of urgency and assertiveness
  • Proactive, positive attitude and team-spirit

Talk to us

Charles Guinet, VP Global Consulting
+31 203 030 257
(0830 - 1830)