Director, Payment Operations








Atlanta, GA

Contract Type:

Full Time

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Tia Blosser, Talent Acquisition Consultant

As the Director, Payment Operations team you will create and execute integrated payments strategy that will deliver massive value and growth for our customers. This role leads operations, partner relationship management and risk for the Payments Operations team, and you will be implementing the payment methods and partnering with banks, networks and other fintech providers to enable long term growth. 


  • Bachelor’s Degree in Business Administration, Finance, Economics, Statistics or related field required; Master’s degree preferred
  • 10+ years’ experience in Payments operations, including 5+ years in a leadership capacity.  Including a deep understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, and payouts to associated compliance requirements
  • ACH Professional (AAP) accreditation. Specific experience in payments underwriting, risk, chargebacks and/or collections a significant plus
  • Experience recruiting, developing, and managing diverse and high-performing operations teams that interface with partners, including a track record of mentorship
  • Strong collaboration, communication, and relationship building skills, with an ability to influence stakeholders across organizations and borders

Duties and Responsibilities:

  • Lead payment specific initiatives to success by forging strong cross-functional relationships, influencing without authority, communicating effectively, and devising creative solutions to strategic problems
  • Drive transformational initiatives requiring significant change management with empathy and compassion
  • Build, plan, and deliver on strategic, company-wide initiatives that are imperative for our company growth and ambitions
  • Ensure accurate and timely payment delivery in the fastest and most efficient way possible. Be the first in line to manage payment exceptions. Identify root causes of risk issues and events to drive process improvements mitigating these risks
  • Triage issues and remove obstacles to progress through cross-functional collaboration. Identify process risks/failure modes as well as appropriate controls needed

Talk to us

Tia Blosser, Talent Acquisition Consultant