Director of Key Account Management




Acquirers, eCommerce, Financial Services, Payments, Retail





Contract Type:

Full Time

Talk to us

Rogier Rouppe van der Voort, Commercial Director
+31 203 030 257

About the Client

The Client provides online and mobile payment services and platforms, supported by innovative technological platforms, high functionality, stable development and a wide and constantly extended offering. Following an integration of various payments platforms into on global entity, the business enables and empowers merchants and consumers in various markets including Central and Eastern Europe, Africa, the Middle East, India as well as Latin America to safely transact digitally. The company's broad range of payment solutions is available to consumers on our its own e-commerce platforms as well as on third-party operated e-commerce platforms.

Over 50,000 merchants in 21 countries are using and trusting in the client's business to accept payments in a secure and optimised way. The business is regulated as financial institution and also holds licenses by the national banks and local regulators.

About the Job

The Director of Key Account Management will report to the Global CCO and lead all aspects of the company’s clients relationship management. This candidate will be largely responsible for developing and nurturing positive global business relationships and working with staff to ensure that commitments and agreements are delivered within the appropriate timeframes. The Director of Key Account Management will work closely with sales, operations, product, marketing and engineering departments, as well as the management team to create, define, implement, execute and report on the global relationships with top Merchants accounts.  The position requires exceptional client relationship management skills, detailed business, and account planning to ensure revenue goals are exceeded.  This position leads all resources aligned with the account, including both direct reports and matrixed reports.

This is a Director level position that will have the ability to influence matters of significance in the organization and control departmental planning, staffing, budgeting, schedules, as well as recommend and implement changes to meet corporate requirements.  The hired candidate will develop strategic plans and objectives and will work on complex issues where analysis requires in-depth knowledge of the company as well as participate in corporate development methods, techniques and evaluate criteria for projects, programs and people.


  • Responsible for developing, nurturing and maintaining global merchant relationships across all segments and geographies
  • Responsible for setting our global strategy for strategic clients, including driving and coordinating all globally & locally executed cross-, up-selling and relationship management activities
  • Responsible for exceptional understanding of client business strategy, drivers, goals, and initiatives; then translating these into the company's selling opportunities
  • Compile and analyze results and trends across developed strategic relationships
  • Track and monitor existing relationships through database usageInter-departmental resource utilization and coordination across the client's Lines of Business
  • Work very closely with the VP of Sales, VP of Key Account Development as well as Operations in our regions to ensure an excellent customer experience over the total lifetime of clients of all sizes and segments
  • Renewal activities focused on client needs and development of high-level client relationships
  • Ability to effectively communicate with product, engineering and technology departments, while coordinating and managing timelines and deliverables.
  • Timely and accurate revenue forecasting
  • Compliance in utilizing internal sales enablement tools and management processes
  • Global responsibility for account team all of whom are direct reports, develop, manage and coach team
  • Ability to recruit great talent; coach new hires to productivity
  • Ability to think and plan strategically
  • Organizational ability to apply performance metrics and operational results to identify accounts at-risk and opportunities for growth
  • Excellent written, and oral communication skills
  • Poised and sharp presentation skills

About You

  • Master’s Degree Required
  • Minimum 10+ years proven consultative sales experience in high technology or financial institutions
  • 3+ years of C-level sales experience
  • Ability to establish global contacts and relationships
  • Passionate about the internet and the e-commerce sector; hi-tech industry or Payments industry
  • High level of business acumen
  • Knowledge of the business issues faced by C-level, SVP, VP executivesEntrepreneurial spirit
  • Payments are a great added value, but not a must
  • Ability to understand customer’s long term needs and business issues for the company, merchants and consumers
  • Ability to manage stressful situations whilst juggling multiple challenges

Skills & Competencies

  • Leadership
  • Customer focus
  • Strategic thinking
  • Business and financial acumen
  • Builder with execution focus
  • Results orientation
  • Problem solving
  • Decision making
  • Influencing and negotiating
  • Communication skills both written and verbal (strong English a must, additional languages a plus)
  • Teamwork
  • Honesty and integrity

Working Conditions

  • The role will require extensive international travel will be up to 70%
  • High growth markets with emerging, fast moving competition

Talk to us

Rogier Rouppe van der Voort, Commercial Director
+31 203 030 257