CEM in Financial Services

Insider Insights - CEM in Financial Services Benchmarking ReportPicture1

With the rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organisations to differentiate themselves from their competitors. To discover what these companies are planning for the short to mid-term, we have compiled the findings from our latest survey conducted with the CEM professionals in financial sectors located across Asia. The following graphs provide insights into the most common challenges, the hottest topics and investment priorities for some of the biggest companies operating in Asia.

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IQPC Worldwide Pte Ltd has created this report in advance of the CEM Financial Services Hong Kong Summit taking place in New World Millennium Hong Kong Hotel on 29 - 30 November, featuring 30+ leading customer experience (CX) experts sharing actionable insights on successful customer-centric initiatives driving customer loyalty and retention. Picture1 >> View the brochure to see the speaker line up, the agenda and who you can meet. Any other questions please do get in touch and my team would be happy to help. T: +65 67229388 ■ F: +65 67203804  ■ Email: enquiry@iqpc.com.sg ■ Website: goo.gl/k9DVBa