Customer Experience in Financial Services Summit and Awards 2018


Payments and Cards Network Partnered with Arena International Announces the Upcoming Customer Experience in Financial Services Summit and Awards 2018

Thursday 5th July 2018, Singapore


Customer Experience in Financial Services Summit and Awards is returning for its 5th year for 2018 and is being hosted by the renowned publications ‘Retail Banker International’ and ‘Private Banker International’.

Private Banker International (PBI) is an editorially independent briefing service aimed at banks, financial services companies, related intermediaries and technology vendors in the private banking and wealth management sector.

For the past 35 years, Retail Banker International (RBI) had been the only editorially global independent retail banking briefing service. RBI is an essential resource for C-level executives in consumer finance and retail banking and provides subscribers with vital coverage across key subject areas.

PBI and RBI’s Customer Experience in Financial Services Summit and Awards will bring together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives.

The day summit will provide a unique platform to engage, network and discuss key industry issues with your peers. Our jam-packed agenda will provide our attendees with the chance to meet and engage with key opinion leaders as they share their expertise across a variety of panel discussions, presentations and interviews.

The awards gala dinner will provide further networking opportunities in a more relaxed setting. 25 awards across 5 categories will be given for wide-ranging achievements and will look to highlight leaders in the industry and their efforts to progress customer experience. The award categories are as follows:

Strategy Awards

Best CX Business Model

Best Product or Service Innovation

Best Brand Engagement

Best Customer Insight and Feedback Initiative

Best Business Change or Transformation Initiative

Channel Awards

Best Customer Experience – Branch

Best Customer Experience – Mobile

Best Customer Experience – Website

Best Customer Experience – Call Centre

Best Use of Social Media

Best Omni-Channel Customer Experience

Technology Awards

Best Technology Implementation – Back-Office

Best Technology Implementation – Front-End

Best Client On-boarding Initiative

Best Use of Data and Analytics

Industry Awards

Best Customer Experience – Banking

Best Customer Experience – Insurance

Best Customer Experience – Wealth Management

Best Customer Experience – Cards

Best Customer Experience – Independent Financial Advisors

Best Customer Experience – Alternative Financial Service Providers


To find out more about the Customer Experience in Financial Services Summit and Awards, visit our website here: or email us at